Refund policy
Exchange Policy
Customer satisfaction is important to us. If you receive a damaged, faulty or incorrect item, please contact us immediately.
Contact Details
- Telephone: (65) 6371 7171
- Email: hello@fareastflora.com
Exchange Eligibility
Products may be exchanged with the same item or another item of equal or higher value, provided that:
- The item is returned in its original packaging.
- The item is in resalable condition.
- Proof of purchase is provided.
Reporting Period
- Live plants (perishable items): within 24 hours of receiving your order.
- Garden products (non-perishable items): within 3 days of receiving your order.
Return Period
Approved exchange items must be returned within 7 days from the date of purchase to:
Far East Flora Pte Ltd
435 Clementi Road
Singapore 599873
For live plants, we may request photographs before arranging the exchange to verify the condition of the plant upon delivery.
Exchange Value
- Products may be exchanged for items of equivalent or higher value.
- If the replacement item costs more, customers must pay the price difference.
- No refund or store credit will be given if the replacement item is of lower value.
Non-Exchangeable Items
The exchange policy does not apply to:
- Cut-to-size products (including artificial carpet grass and netting)
- Products returned without their original packaging
- Products that are not in resalable condition
Cancellation & Refund Policy
If you need to cancel an order, please contact us as soon as possible.
Contact Details
- Telephone: (65) 6371 7171
- Email: hello@fareastflora.com
Cancellation
Orders must be cancelled at least 48 hours before the scheduled delivery date.
Refund Processing
Upon approval of the cancellation:
- Refunds will be processed and submitted to the bank within 14 working days.
- The bank will determine when the refunded amount appears on your credit card statement.
Working days refer to Monday to Friday, 9:00am to 5:00pm, excluding public holidays.