FEF Rewards

FEF Rewards is Far East Flora's complimentary loyalty programme, created to reward members when they shop with us. 

By joining or participating in FEF Rewards, you agree to these Terms & Conditions.

1. Membership

FEF Rewards membership is free and valid for life, unless the membership is terminated in accordance with these Terms & Conditions.

To become a member, simply download the Far East Flora app and register for a FEF Rewards account.

Each membership is intended for individual use and should be registered using valid and accurate member information.

There is no annual membership fee or renewal required.

2. Where You Can Use FEF Rewards

FEF Rewards benefits are available at all 6 Far East Flora retail garden centres in Singapore and the Far East Flora Garden online webstore.

Selected rewards, promotions or vouchers may only be available through specific stores, channels or campaigns. Please refer to the individual promotion or voucher terms for details.

3. Membership Identification

For purchases made at our retail stores, members must present the FEF Rewards QR code in the Far East Flora app to the cashier before checkout.

The QR code allows us to identify your membership and apply eligible member benefits, including the member discount, earning points, redeeming points, and eligible member vouchers or promotions.

Members are responsible for presenting their membership QR code before the transaction is completed. Membership benefits or points may not be retrospectively applied to completed transactions.

For online purchases, members must be signed in to the account linked to their FEF Rewards membership to receive applicable online member benefits and points.

4. Member Discount

FEF Rewards members enjoy 10% off eligible regular-priced products across all 6 Far East Flora retail garden centres and the Far East Flora Garden online webstore.

The member discount applies to eligible regular-priced products and generally does not apply to products that are already on promotion, discounted or offered at a special price.

The member discount may exclude selected products, brands, services or categories.
Whether the member discount may be used together with vouchers, rewards or other promotional benefits will depend on the mechanics and terms of the applicable promotion.

From time to time, selected promotions may allow additional member discounts or benefits. The specific terms of each promotion will apply.

5. Earning FEF Rewards Points

Members earn 1 FEF Rewards Point for every S$1 of eligible final transacted amount paid.

Unless otherwise stated, points are calculated based on the final amount paid after applicable discounts, promotions, vouchers and other deductions.

Where a promotion provides a different points-earning mechanism, such as bonus or additional points, the specific terms of that promotion will apply.

Points may take some time to appear in your membership account following a transaction.

Points have no cash value and cannot be exchanged directly for cash.

6. Redeeming FEF Rewards Points

FEF Rewards Points may be redeemed at the following rate: 100 Points = S$1 off

Members may use their available points to offset eligible purchases, subject to the following redemption conditions:

• Points redemption is based on the full available redemption value reflected in the member's account at the time of purchase.
• Where the available redemption value is less than or equal to the transaction amount, the full available redemption value will be applied.
• Where the available redemption value exceeds the transaction amount, points will be redeemed only up to the value of the transaction. Any remaining points will remain in the member's account for future use.
• Members cannot choose to redeem only part of the applicable redemption value in order to retain those points for a future purchase.

For example, if a member has 1,000 Points (S$10 redemption value) and makes a S$30 eligible purchase, the full S$10 will be redeemed. The member cannot choose to redeem only S$5 and retain the remaining S$5 worth of points.

If the same member makes an S$8 eligible purchase, only 800 Points (S$8) will be redeemed, with the remaining 200 Points retained in the member's account.

For in-store redemption, members must present their FEF Rewards QR code before checkout and inform the cashier that they wish to redeem points.

For online redemption, members must be signed in to their FEF Rewards account and select the available points redemption option during checkout.

Points can only be redeemed from the member account in which they were earned and cannot be exchanged for cash.

7. Validity of Points

FEF Rewards Points are valid for one year from the date they are earned.

Any points that are not redeemed within their validity period will automatically expire.

Expired points cannot be redeemed, reinstated or exchanged for cash or other benefits.

Members are encouraged to check their available points and expiry information through the Far East Flora app.

Your FEF Rewards membership remains valid even when your points expire.

8. Member-Exclusive Promotions & Benefits

From time to time, FEF Rewards members may receive additional benefits such as member-exclusive promotions, special member prices, campaign vouchers, bonus points, event or workshop privileges, partner offers and other exclusive rewards or privileges.

Each promotion, voucher or campaign may have its own mechanics, including whether it can be used together with the 10% member discount, FEF Rewards Points, vouchers or other promotional offers.

Unless otherwise stated, the standard 10% member discount does not apply to products that are already on promotion or offered at a discounted or special price.

Members should refer to the individual promotion or voucher terms for the applicable conditions.

Receiving a particular member benefit does not guarantee that the same benefit will be offered in the future.

9. Vouchers, Rewards & Combining Benefits

Member vouchers and rewards may be issued through the Far East Flora app or other approved channels.

Each voucher, reward or promotion may have its own validity period, minimum spend requirement, eligible products or categories, participating stores or channels, redemption limit, combination or stacking conditions, and other specific conditions.

Whether a voucher, points redemption, member discount or other promotional benefit can be used together will depend on the mechanics of the individual promotion.

Where specific promotional terms are provided, those terms will take precedence over the general FEF Rewards terms for that promotion.

Expired vouchers and rewards will not be accepted or reinstated unless otherwise stated.

Vouchers, points and rewards cannot be exchanged for cash.

10. Promotions & Bonus Points

Far East Flora may occasionally offer promotions where members can earn additional or bonus points.

Bonus-point campaigns may be subject to specific campaign periods, qualifying products, minimum spends, participating stores or channels, and point-award limits.

The specific campaign terms will apply in addition to these FEF Rewards Terms & Conditions.

11. Returns, Exchanges & Cancelled Transactions

Where a purchase is returned, exchanged, cancelled or otherwise reversed, any FEF Rewards Points earned from the affected transaction may be deducted or adjusted accordingly.

Where points or member vouchers were used in the original transaction, any reinstatement or adjustment will be subject to the applicable Returns & Exchanges Policy, promotional terms and FEF Rewards system rules.

Far East Flora may correct a member's points balance where points were awarded or deducted incorrectly due to a verified transaction or system error.

12. Missing Points

If you believe that points from an eligible purchase have not been credited to your account, please contact us with your FEF Rewards membership details, receipt or order number, date of purchase, and store or purchasing channel.

Requests for missing points should be submitted within 3 DAYS of the transaction.
Points will only be credited after the transaction and membership eligibility have been verified.

13. Membership Accounts

Members are responsible for maintaining accurate account information and keeping access to their FEF Rewards account secure.

Membership accounts, points, vouchers and benefits are intended for the registered member and may not be sold, transferred or exchanged for cash.

Far East Flora may request verification of membership where reasonably necessary.

14. Misuse of FEF Rewards

Far East Flora reserves the right to suspend or terminate a membership, cancel points or withdraw rewards where there is reasonable evidence of fraudulent activity, abuse or misuse of the programme, unauthorised use of another member's account, manipulation of transactions to obtain points or rewards, provision of false or misleading information, or other activity that breaches these Terms & Conditions.

Where appropriate, we may also reverse points or benefits that were incorrectly awarded.

15. Changes to FEF Rewards

Far East Flora may update the FEF Rewards programme from time to time, including changes to points earning rates, points redemption rates, points validity, member discounts, eligible products or transactions, member benefits, voucher and promotion structures, participating stores or channels, and programme features and functionality.

Where practicable, material changes to the programme will be communicated to members through the Far East Flora app, website, email or other appropriate channels.

The latest FEF Rewards Terms & Conditions will be available on our website.

16. Programme Suspension or Termination

Far East Flora reserves the right to suspend, replace or discontinue the FEF Rewards programme where reasonably necessary.

Where the programme is discontinued, we will endeavour to provide members with reasonable notice and information regarding the treatment or redemption of existing points and rewards, subject to applicable requirements.

17. Personal Data & Marketing Communications

Personal data collected in connection with FEF Rewards will be handled in accordance with the Far East Flora Privacy Policy and applicable Singapore data protection requirements.

Membership in FEF Rewards does not necessarily require you to receive all marketing communications.

Where applicable, members may manage their marketing preferences or unsubscribe from marketing communications while continuing to remain a FEF Rewards member.

Certain service-related communications concerning your membership, points, vouchers, account or transactions may still be sent where necessary to administer the programme.

Please refer to our Privacy Policy for more information.

18. General

FEF Rewards Points, vouchers, discounts and other programme benefits have no cash value unless expressly stated otherwise.

Far East Flora's records relating to membership accounts, points earned, points redeemed and transactions will be used to determine a member's FEF Rewards balance, subject to correction of any verified system or transaction error.

These Terms & Conditions should be read together with any specific terms applicable to individual promotions, vouchers, campaigns or rewards.

Nothing in these Terms & Conditions is intended to exclude or limit any rights that cannot be excluded under applicable Singapore law.

19. Contact Us

For enquiries about your FEF Rewards membership, points, vouchers or account, please contact:

Far East Flora Pte Ltd
Email: hello@fareastflora.com

You may also view your available points, vouchers and membership information through the Far East Flora app.

Last updated: September 2026