Delivery Terms
We deliver plants and garden products across Singapore, from everyday plant purchases to larger pots, garden furniture and other bulky items. Please review the delivery information below before placing your order.
Standard Delivery
Standard delivery within Singapore is S$38 per trip (inclusive of GST), unless additional charges apply due to the delivery location, order type or special handling requirements.
During checkout, you may select your preferred available delivery date.
While we will do our best to deliver on your selected date, changes may occasionally be required due to product availability, plant quality, delivery capacity or circumstances beyond our control. If we are unable to fulfil your selected date, our team will contact you to arrange an alternative.
Delivery Lead Time
For general orders placed from Monday to Sunday, the earliest standard delivery is generally within the next 3 days, between 12pm and 6pm. Delivery availability shown during checkout is subject to order confirmation, stock availability and delivery capacity.
Express Delivery
Express delivery may be available for delivery within 3 hours from order confirmation, subject to driver availability.
An additional express delivery charge from S$38 (inclusive of GST) applies on top of the applicable standard delivery charge.
Please call us at (65) 6371 7171 to check availability before placing your order.
Express delivery cannot be guaranteed and we reserve the right to decline a request where delivery resources are unavailable.
Changing Your Delivery
If you need to change your online delivery date or delivery address, please contact us at least 24 hours before the original scheduled delivery date. Requests made within 24 hours of the scheduled delivery. Requests made within 24 hours of the scheduled delivery are subject to availability and additional charges may apply.
Additional delivery charges may also apply where the new address falls within a different delivery zone or requires additional handling.
Changes may not be possible once an order is already out for delivery.
Large & Bulky Items / Special Handling
Please let us know before delivery if your order includes large or heavy items and the delivery location has no lift access, staircase access only, narrow entrances or passageways, difficult access conditions, or other restrictions that may affect safe delivery.
Stair-Carry Charges
Where items need to be manually carried upstairs due to the absence of suitable lift access, special handling charges apply. Special Handling: S$38 base charge + S$10 per additional floor from the 2nd storey onwards.
Stair-carry service is available for items below 50kg and is limited to a maximum of 5 storeys.
Certain oversized, exceptionally heavy or difficult-to-handle products may require a separate assessment and quotation.
Customers are responsible for informing us of access restrictions before delivery. If access conditions were not disclosed and the delivery cannot be safely completed, additional delivery or redelivery charges may apply.
Restricted Delivery Areas
Additional delivery charges apply to selected restricted locations due to security clearance, access requirements and additional delivery time.
Marina Bay Sands
An additional S$100 (inclusive of GST) applies.
Other Restricted Areas
An additional S$38 (inclusive of GST) applies to Jurong Island; airports, airport cargo complexes and air bases; army camps; shipyards, ports and naval bases; power stations; and prisons.
Delivery to restricted areas is available only between 12pm and 6pm.
Orders for restricted locations should be placed at least 3 working days before the requested delivery date.
Customers are responsible for ensuring that all necessary entry, security and delivery arrangements have been made with the receiving location.
Self-Collection
You may choose to collect eligible online orders at Far East Flora Centre at no delivery charge.
Far East Flora Centre
435 Clementi Road
Singapore 599873
Collection is available Monday to Sunday, 9am–6pm, generally from 2 days after order confirmation.
Please wait until your order is confirmed as ready for collection before visiting.
You will need to present your order confirmation on your mobile device or in printed form when collecting your order.
Festive & Peak-Period Delivery
Different delivery charges, lead times and conditions may apply during peak periods such as Christmas and Chinese New Year.
This may include additional delivery charges for selected locations, different delivery slots or lead times, Christmas tree delivery charges, special handling requirements and temporary festive delivery restrictions.
Applicable festive delivery charges and terms will be published during the relevant festive period and/or displayed during checkout.
Christmas Tree Delivery
Christmas tree orders are subject to separate festive delivery charges and terms, which may differ from our standard delivery rates. The applicable delivery charges will be calculated and displayed during checkout. Please refer to our Christmas Delivery Term during festive season for full details.
Failed Delivery & Redelivery
Please ensure that the delivery address is complete and correct, a valid contact number is provided, someone is available to receive the order where required, and any building access or security arrangements have been made in advance.
If we are unable to complete the delivery because the recipient is unavailable, the address or contact information provided is incorrect, or access to the location cannot be obtained, the order may be returned to us.
Additional delivery charges will apply for any subsequent redelivery.
International Delivery
We currently deliver within Singapore only. International delivery is not available at this time.
Delays & Circumstances Beyond Our Control
We will always do our best to deliver your order on the confirmed delivery date.
However, delays may occasionally occur due to circumstances beyond our reasonable control, including severe weather, traffic conditions, road closures, security restrictions, vehicle breakdowns or other unforeseen events.
Where there is a significant delay or we are unable to complete the delivery as planned, we will endeavour to contact you and make alternative arrangements.
Delivery of Plants
Plants are living products and are checked for quality before dispatch.
Minor movement of foliage or potting medium may occur during transportation and does not necessarily indicate that the plant has been damaged.
If your plant arrives with significant damage, please contact us promptly at hello@fareastflora.com with your order number, a clear photograph of the full plant and close-up photographs showing the damage.
Please refer to our Returns & Exchanges Policy for plants damaged upon delivery and our 7-Day Plant Guarantee for eligible plant-health issues after purchase.
Limitation of Liability
Far East Flora will take reasonable care in fulfilling and delivering your order. However, we will not be responsible for delivery failure or delay arising from incorrect or incomplete information provided by the customer, recipient unavailability, inability to obtain access to the delivery location, or circumstances beyond our reasonable control.
To the extent permitted by applicable law, Far East Flora's liability arising from an order will be limited to the purchase price of the affected product(s).
Nothing in these Delivery Terms is intended to exclude or limit any rights or remedies that cannot be excluded under applicable Singapore law.
Need Help With Your Delivery?
If you have questions about online delivery, bulky items, restricted locations or special access requirements, please contact us before placing your order.
Email: hello@fareastflora.com
Tel: (65) 6371 7171
Last updated: September 2026