FAQ's

Start with where the plant will live. Consider the amount of natural light the space receives, whether it is indoors or outdoors, the available space, and how much plant care you are comfortable with. Use our Easy Plants, and Shop by Space collections to narrow your choices. If you are still unsure, speak with our team in-store or via online chat and we can help recommend suitable options.

Look for plants labelled Beginner Friendly or Low Maintenance on our webstore. These selections are generally more forgiving and suitable for customers who are new to plant care or prefer plants that need less frequent attention. Care requirements still vary by plant, so always check the care information on the individual product page.

Use our Indoor Plants and Outdoor Plants collections as a starting point. Low light does not mean no light: most plants still need some natural or suitable artificial light. For balconies and outdoor areas, check how many hours of direct sun the space receives and whether it gets strong afternoon sun before selecting a plant.

Browse our Pet Friendly collection for plants commonly considered non-toxic to cats and dogs. As pets may react differently and may chew or ingest plants, we recommend keeping plants out of reach where possible and checking with your veterinarian if you have concerns about a specific plant.

Choose a pot that suits the plant's root size and provides enough room for healthy growth without being excessively large. Drainage requirements also matter. Different plants may require different potting media, so refer to the product care information or ask our team for a suitable pot and potting mix recommendation. Repotting assistance is also available at all Far East Flora Garden Centres.

Not exactly. Plants are living products and each plant is naturally unique. Variations in height, shape, foliage, colour, fullness and growth habit are normal. Product images are representative of the variety and general presentation, but the plant you receive may differ slightly from the photograph.

Please refer to the sizing information stated on the individual product page. Depending on the product, measurements may refer to pot diameter, plant height or approximate overall height. As plants continue to grow and are naturally variable, measurements should be treated as a guide rather than an exact specification.

Only where the product description states that a decorative pot or planter is included. Some plants are sold in their standard nursery/grower pot, while styled photographs may show decorative pots for presentation. Always check the product details before ordering.

For standard online orders, individual plants are generally selected by our team based on quality and availability and exact plant selection is not guaranteed. If a product offers a choice of colour, size or other variation, the available options will be shown on the product page.

Our team checks and prepares plants before dispatch and packs them to help protect the foliage, pot and potting medium during transport. As plants are living products, minor movement of leaves or potting medium can occur during delivery. Once received, unpack your plant promptly and place it in a suitable environment according to its care requirements.

We deliver to most locations across Singapore. Delivery charges depend on the order and any special handling required. The applicable delivery fee will be shown during checkout or stated for the relevant service. Certain restricted locations or special delivery conditions may have additional requirements or charges. Standard Delivery Charges commence from $38. Additional charges may apply during peak seasonal delivery period like Christmas and Chinese New Year.

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Available delivery dates and options will be shown during checkout where applicable. Delivery lead times may vary by product, stock availability, order size and delivery location. Specific delivery timing cannot be guaranteed.

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If you need to change your online delivery details, contact us at (65) 6371 7171 / hello@fareastflora.com as soon as possible. Changes are subject to the order's processing status and may not be possible once the order has been prepared or dispatched.

Store collection will be available only for products and locations shown as eligible at checkout. Please wait for confirmation that your order is ready before travelling to the collection point, and bring your order confirmation when collecting.

Yes, selected large plants and bulky products can be delivered, subject to access, product size and handling requirements. Please tell us in advance about stairs, lack of lift access, narrow entrances or other site restrictions. Additional special-handling or stair-carry charges may apply. Some items may require a site assessment or separate arrangement.

Eligible plants are covered by our 7-Day Plant Guarantee, subject to the guarantee's terms and exclusions. If you experience an issue with an eligible plant within the guarantee period, contact us promptly with your order or receipt details and clear photographs of the plant so our team can assess the case. Please refer to the Plant Guarantee page for the full coverage, exclusions and claim process.

Contact us at (65) 6371 7171 / hello@fareastflora.com as soon as possible after receiving your order. Please keep the item and packaging and provide your order number together with clear photographs showing the issue. Our team will review the case and advise on the appropriate resolution in accordance with our delivery, guarantee and returns policies.

Returns and exchanges depend on the type and condition of the product. Because plants are living and perishable products, different conditions may apply to plants compared with non-living merchandise. Please refer to our Returns & Exchanges Policy before purchasing, and contact us if an item is incorrect, defective or damaged.

Visit our Retail Stores for the latest Far East Flora garden centre locations, opening hours, contact details and directions. Product ranges and stock availability may differ between stores, so please check with the relevant store if you are visiting for a specific item.

Available payment methods will be displayed securely at checkout. We support major credit and debit cards together with selected convenient digital payment methods for Singapore customers (Visa, Mastercard, American Express, Apple Pay and Google Pay ).