7-Day Plant Guarantee

Bring home your plants with confidence.

Every plant is unique, and we want you to feel confident bringing a little more green into your space. Eligible plants purchased from Far East Flora Garden Centres and our online store are covered by our 7-Day Plant Guarantee.

If your plant develops a significant health issue within 7 days of purchase or delivery, let us know. Our team will assess the plant and, where it qualifies under the guarantee, arrange a one-time replacement.

How It Works

1. Contact us within 7 days
   Get in touch within 7 calendar days from the date of purchase, collection or delivery.
   
   
2. Show us your plant
   Provide your receipt or order number and clear photographs showing the whole plant and affected areas.
   
   
3. Let our plant team assess it
   Our team will review the plant’s condition and may ask about its placement and care.
   
   
4. We will make it right
   If the plant qualifies, we will arrange a one-time replacement of the same plant, subject to availability. If unavailable, we may offer a suitable alternative of similar value.

What Is Covered?
The guarantee is intended to cover significant plant-health issues that become apparent shortly after purchase, including:

• A plant arriving or being sold in an unhealthy condition
• Significant deterioration despite reasonable care
• Serious plant-health issues that were not reasonably apparent at the time of purchase
• Significant damage caused before or during delivery

Each claim will be assessed based on the plant’s condition and circumstances.

What Is Not Covered?

• Minor leaf yellowing, browning, leaf drop or cosmetic imperfections
• Natural variations in size, shape, colour, foliage or growth
• Normal acclimatisation after moving a plant to a new environment
• Damage caused by overwatering or underwatering
• Incorrect light, temperature or placement
• Improper plant care or use of unsuitable products
• Pest or disease issues arising from the customer’s environment
• Physical damage after purchase or delivery
• Plants repotted, transplanted or significantly altered after purchase. 
• Neglect or failure to follow reasonable plant-care instructions
• Change of mind
• Plants purchased more than 7 days ago
• Clearance or marked-down plants sold in an expressly stated condition

Plants Are Naturally Unique
A little variation is part of what makes plants special. The plant you receive may not look exactly like the photograph shown online. Natural differences in height, shape, foliage, colour, fullness and growth habit are expected and are not considered defects. Minor imperfections also do not necessarily mean that a plant is unhealthy.

Making a Claim
Please have the following ready:

• Your order number or proof of purchase
• A clear photo of the full plant
• Close-up photos of the affected area
• A brief description of the issue

For online purchases:
Email us at hello@fareastflora.com with the above information and photos.

For in-store purchases:
Email us at hello@fareastflora.com with the above information and photos, or bring the plant together with your proof of purchase back to the original Far East Flora store where it was purchased for assessment.

We may request additional photographs or information before approving a replacement.

Replacement Terms

• The guarantee provides for one -time replacement only.
• Replacement will generally be for the same plant or product size.
• Replacement is subject to stock availability.
• Where the original plant is unavailable, Far East Flora may offer an alternative plant or store credit .
  
• The replacement plant is not covered by a further 7-Day Plant Guarantee.
• Delivery charges for replacement plants are not included under the guarantee.
• Customers who choose to have the replacement plant delivered will be responsible for the applicable delivery charges.
• Far East Flora may require the original plant to be returned before a replacement is issued.

A Little Care Goes a Long Way
Plants sometimes need time to adjust to their new surroundings. Changes in light, temperature, humidity and watering routines can cause temporary stress after bringing a plant home.

7-Day Plant Guarantee – Terms
The 7-Day Plant Guarantee applies to eligible plants purchased directly from Far East Flora Garden Centres or the Far East Flora Garden webstore. Claims must be submitted within 7 calendar days of purchase, collection or delivery and must be accompanied by valid proof of purchase.
Eligibility for replacement is subject to assessment by Far East Flora. The guarantee is not intended to cover natural plant variation, normal acclimatisation, improper care, environmental conditions, accidental damage or change of mind.
The guarantee is in addition to any rights customers may have under applicable Singapore consumer protection laws.